Last Updated: 28th November 2024

Who We Are

Signature Microgreens is a microgreen business based in the UK. Our goal is to provide high-quality, sustainable microgreens to our customers. If you have any questions about this policy or how your data is handled, you can contact us.

What Personal Data We Collect

We collect the following personal data to provide our services and improve your experience:

• Contact Information: Name, email address, phone number, and delivery address.
• Payment Information: Processed securely via Stripe.
• Analytics Data: IP address, browser type, and website activity (collected via Google Analytics, Facebook Pixel, and similar tools).
• Preferences: Information provided in inquiries or through our newsletter sign-ups.

Why We Collect Your Data

We collect and use your data for the following purposes:

• Processing Orders: To fulfill and deliver your purchases.
• Marketing Communications: To send newsletters, promotions, and updates, if you have opted in.
• Customer Support: To respond to your inquiries and provide assistance.
• Improving Our Services: To analyse website performance and enhance your experience.
• Analytics and Tracking: To understand website traffic and optimise marketing efforts (via tools like Google Analytics and Facebook Pixel).

How We Protect Your Data

We take the security of your personal data seriously. Measures include:

• Using secure payment gateways like Stripe to process transactions.
• Encryption of sensitive data during transmission.
• Restricting access to personal data to authorised personnel only.
• Implementing robust cybersecurity practices to protect against unauthorised access.

Cookies

Our website uses cookies to enhance your browsing experience and improve functionality. Cookies may include:

• Necessary Cookies: Ensure the site operates properly.
• Analytics Cookies: Help us understand website usage (e.g., Google Analytics).
• Marketing Cookies: Track your engagement with ads (e.g., Facebook Pixel, Google AdWords).

You can manage your cookie preferences through the banner displayed on our website.

Your Data Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Access Your Data: Request a copy of the data we hold about you.
• Correct or Delete Data: Request corrections or deletions of your personal information.
• Withdraw Consent: Opt out of marketing communications or withdraw consent for data processing.
• Data Portability: Request that your data be transferred to another service.

To exercise any of these rights, please contact us.

Third Parties

We do not sell, rent, or share your personal data with third parties except for the following purposes:

• Payment Processing: Securely handled through Stripe.
• Analytics and Marketing: Managed via Google Analytics, Facebook Pixel, and Google AdWords.

These providers have their own privacy policies, and we encourage you to review them.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our business or legal requirements. Any updates will be posted on our website, and we recommend reviewing it regularly.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us.